Privacy Policy
This Privacy Policy explains how Optionlaunch collects, uses, stores, and protects personal information in Australia. Our approach aligns with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We keep this document current and aim for clear, practical language that helps readers understand our practices.
Categories of information may include identity and contact details, purchase history, device and browser characteristics, session analytics, search and cart activity, preference settings, and support messages. For size and fit guidance, we may process height ranges, weight ranges, and measurements that customers volunteer. Payment details are handled through trusted gateways that apply encryption and sector-grade safeguards.
We collect information directly from customers during checkout, account creation, and support chats, as well as via cookies and similar tools that help remember preferences and measure traffic. Where third-party partners assist with logistics, analytics, marketing, or payment, those partners receive only the elements required for their service. We ask each partner to uphold confidentiality and apply safeguards appropriate to data sensitivity.
Primary uses include order fulfilment, delivery status updates, fraud mitigation, customer support, product improvement, and experience personalisation such as recently viewed items or saved sizes. Marketing messages follow user choices, with clear unsubscribe links in each email. We never sell personal information. Where law requires disclosure—for example, to address suspected fraud or comply with a valid legal process—we may share data with competent authorities or advisers.
Security measures combine technical and organisational safeguards: encrypted transit, access controls, activity logging, and regular audits. Retention periods vary based on legal obligations, tax and accounting needs, warranty timeframes, and service requirements. When retention windows expire, information is removed or de-identified using methods designed to prevent reconstruction.
Individuals can request access, correction, or deletion where applicable under the APPs. Customers may also limit certain analytics or marketing uses through cookie controls and unsubscribe links. Requests can be sent to Optionlaunch@gmail.com, or by mail to Unit 4, 21 King Street, Melbourne VIC 3000, Australia. We aim to respond within a reasonable timeframe and will clarify any details needed to verify identity and scope.
International transfers may occur where service partners operate abroad. In such cases, we seek commitments that align with APP standards and employ contractual safeguards. For minors, a parent or guardian should review online shopping choices and provide permission before any purchase.
Our website may link to internal resources such as Legal for terms and policies. This Privacy Policy applies to Optionlaunch sites and pages listed in our footer menu. It does not cover external platforms with separate practices.
To ask a question or raise a complaint about privacy handling, contact our team at Optionlaunch@gmail.com or call + (61) 47 352-91-08. Please include contact details and a summary of your concern so we can assist. We review each message carefully and aim for constructive outcomes that respect customer rights and regulatory duties.