Legal — Optionlaunch (Australia)
This page outlines statutory information, consumer guarantees under Australian Consumer Law, returns & refunds, dispute resolution, and our governing law (Australia).
Business identity & contact
- Trading name: Optionlaunch
- ABN: 74 123 456 789
- Registered office: Unit 4, 21 King Street, Melbourne VIC 3000
- Customer service: + (61) 47 352-91-08
- Email: Optionlaunch@gmail.com
- Hours: Mon–Fri 09:00–18:00 (AEST/AEDT)
We are required by Australian law to publish this information for transparency and consumer protection.
Terms of Sale & Use
These Terms govern purchases made at optionlaunch.info. By placing an order you accept our terms, payment conditions, and shipping timelines. Prices are shown in AUD and may include GST where applicable.
- Order acceptance is subject to stock availability.
- We reserve the right to correct pricing errors.
- Promotional codes cannot be combined unless stated.
For full details consult our Privacy Policy and contact us for order-specific queries.
Payment & security
We use industry-standard payment processors. Card data is not stored on our servers.
Consumer guarantees (Australian Consumer Law)
Under the Australian Consumer Law (ACL), consumers have guarantees including that goods are of acceptable quality, fit for purpose, and match descriptions. These guarantees are in addition to any manufacturer's warranty. They cannot be excluded.
If a product has a major failure you may choose a refund, replacement or compensation for drop in value. For minor problems we will repair or replace where reasonable.
For details visit the Australian Competition & Consumer Commission (ACCC) guidance or contact us for assistance.
Summary
- Guarantees cannot be excluded by our terms.
- Faults within a reasonable time are covered.
- Steps for remedies: contact → assessment → resolution.
Returns & Refunds
Our returns policy respects ACL. If the item is faulty, damaged in transit, or not as described, we will provide a full refund, replacement, or repair. For change-of-mind returns, we accept returns within 14 days if the item is unused, in original condition, and with tags.
Please retain proof of purchase and contact our support for an RMA number prior to returning items. Return shipping costs for change-of-mind returns are the customer's responsibility unless otherwise stated.
Return steps
- Contact support with order number.
- Receive RMA and return instructions.
- Ship items securely; include packing slip.
- Refund processed within 10 business days of receipt.
Legal & Complaints Officer
Complaints procedure
Please raise concerns by email to reviews@optionlaunch.info or by phone. We aim to acknowledge complaints within 3 business days and resolve within 20 business days where practicable.
If you remain dissatisfied, you may escalate the matter to the relevant state consumer affairs agency or the Australian Competition & Consumer Commission (ACCC).
Dispute resolution & governing law
These terms are governed by the laws of the State of Victoria, Australia. Any dispute arising will be subject to Victoria courts unless otherwise required by statute.
External resolution bodies
- Australian Competition & Consumer Commission (ACCC)
- Consumer Affairs Victoria
- Australian Financial Complaints Authority (if payment disputes)
Specific legal clauses (quick access)
Quick legal summary table
| Topic | What to expect | Action |
|---|---|---|
| Faulty goods | Refund, repair, or replacement under ACL | Contact support → RMA |
| Change of mind | 14-day return; buyer pays return shipping | Return in original condition |
| Privacy | We process data as per Privacy Policy | Read policy |